HAVE A QUESTION about the web site and can't find the answer below? Submit your question.
QUESTION: Why doesn't the password work when I want to open the resident_information(protected).xlsx file on the Directory page?
Answer: This file is maintained by the Board, or a designee, as it contains personal contact information that Privacy laws restrict the Association Board from sharing.
QUESTION: I am a resident of Asbury Villas but not an owner. How can I get a get a copy of the online Directory?
Answer: You can Request a Directory. It will be delivered to you via email or to your residence.
QUESTION: Why don't I see the latest Directory. The one I get is outdated?
Answer: You likely need to "refresh" or "reload" your browser page. The following information based on your Browser preference may be of help.
Answer: This file is maintained by the Board, or a designee, as it contains personal contact information that Privacy laws restrict the Association Board from sharing.
QUESTION: I am a resident of Asbury Villas but not an owner. How can I get a get a copy of the online Directory?
Answer: You can Request a Directory. It will be delivered to you via email or to your residence.
QUESTION: Why don't I see the latest Directory. The one I get is outdated?
Answer: You likely need to "refresh" or "reload" your browser page. The following information based on your Browser preference may be of help.
|
Google Chrome
try [Ctrl]+[F5] or Read more... |
Firefox
try [Ctrl]+[F5] or Read more... |
QUESTION: Why is there no login on the Welcome / Home page?
Answer: The HOA and Board are required to password protect personal contact information of occupants as well as HOA Business. Therefore the only time you will be required to enter the Homeowners password is when you access pages having that protected information. Currently that is the HOA Member page and pages under it.
The Board will provide a password to each Homeowner.
QUESTION: What is a non-owner resident?
Answer: A non-owner resident/occupant is a person legally residing in a unit that is neither a lessee or owner, e.g. a family member.
QUESTION: Is there a Directory by Name?
Answer: No. There is only a Directory by Unit. Additional help-When you open the Directory for viewing, e.g. in Adobe Reader, you can do a FIND by pressing the Ctrl and F keys simultaneously, then enter the value you are looking for in the search box, and click Next.
QUESTION: Where did the Directory go?
Answer: From the Menu list select HOA Login / HOA Members / Directory - the Directory is protected and falls under our Privacy Policy. If you are not a unit Owner you can order one here Directory Order Form.
Answer: The HOA and Board are required to password protect personal contact information of occupants as well as HOA Business. Therefore the only time you will be required to enter the Homeowners password is when you access pages having that protected information. Currently that is the HOA Member page and pages under it.
The Board will provide a password to each Homeowner.
QUESTION: What is a non-owner resident?
Answer: A non-owner resident/occupant is a person legally residing in a unit that is neither a lessee or owner, e.g. a family member.
QUESTION: Is there a Directory by Name?
Answer: No. There is only a Directory by Unit. Additional help-When you open the Directory for viewing, e.g. in Adobe Reader, you can do a FIND by pressing the Ctrl and F keys simultaneously, then enter the value you are looking for in the search box, and click Next.
QUESTION: Where did the Directory go?
Answer: From the Menu list select HOA Login / HOA Members / Directory - the Directory is protected and falls under our Privacy Policy. If you are not a unit Owner you can order one here Directory Order Form.
QUESTION: With our Association now having an Xfinity Comcast Business account can any HOA member login to the xfinitywifi hotspot that shows up in Asbury Villas?
Answer: If you see the xfinitywifi hotspot in your list of available wireless networks you can use it. It is an unsecured network but does use encryption.
If you don't see the xfinitywifi hotspot in your list of available wireless networks you may want to contact your cable company to determine if your subscription plan qualifies you. Time Warner also has a wifi hotspot available. Cable company's are frequently expanding services including their wireless networks.
Answer: If you see the xfinitywifi hotspot in your list of available wireless networks you can use it. It is an unsecured network but does use encryption.
If you don't see the xfinitywifi hotspot in your list of available wireless networks you may want to contact your cable company to determine if your subscription plan qualifies you. Time Warner also has a wifi hotspot available. Cable company's are frequently expanding services including their wireless networks.
